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Information - Tärnaby Fjällhotell - Card purchase

Tärnaby Fjällhotell AB
Org.nr: 556621-9472
Östra Strandvägen 16, 920 64 Tärnaby

E: mail: reception@tarnabyfjallhotell.com
Phone: 0954 - 104 20
Address: Östra Strandvägen 16, 920 64 Tärnaby

We show that we sell hotel packages and gift cards.

Prices include VAT, shipping and currency. The currency must be indicated at the time of payment, when the final summary of all goods and services ordered must also be shown.

Complaints, returns and refunds policy.
"Gift cards cannot be exchanged for cash. The gift card is valid at both the hotel and the restaurant. The gift card will be emailed to the selected email address, make sure you have provided the correct address, after purchase. Validity period is 1 year."

GENERAL CONDITIONS AND CANCELLATION RULES ACCORDING TO THE RECOMMENDATION OF THE SWEDISH HOTEL AND RESTAURANT OPERATORS


General conditions and cancellation rules for group, event, wedding and conference bookings, please see further down the page.

In case of cancellations, an administrative fee of 200:- will be charged for cancellations where advance payment has been made.

General
You and the hotel will agree on the conditions of the room rental. Unless a special agreement has been made, the following rules apply. Special rules also apply to conferences and group bookings.

Cancellation policy

- Cancellation of accommodation must be made no later than 12:00 noon the day before arrival or full charge will apply.

- Cancellation of promotions must be made at least 7 days before arrival

- Cancellation of major events must be made at least 30 days before arrival.

Cancellation with less than 30 days to arrival, full price will be charged.

Ordering and confirmation
An order is binding once it has been confirmed and you have received a booking number. This can be done verbally, in writing or via the booking system. When placing an order, you are obliged to state your name, address, telephone number, arrival and departure times and how payment is to be made. Of course, you also need to inform us if there are any dietary deviations.

Arrival and departure
The hotel room is at your disposal from 15:00 at the latest on the day of arrival. On the day of departure, you must leave the room by 11:00 at the latest. Conference and group participants are requested to check out before 11:00. The room is reserved for arrival at 18:00 at the latest. If you are arriving later, you must inform the hotel in advance. Foreign guests are required to present a valid passport and pay on arrival.  

Cancellation and no-show
Unless otherwise agreed at the time of booking, cancellations must be made no later than 12.00 noon the day before arrival. If you fail to cancel or cancel later than 12.00 noon the day before arrival, you will be charged for one day. If the hotel has incurred special costs as a result of your booking, you will have to pay these.

Early departure and indefinite stay
If you have booked for a specific period of time but leave earlier, you will be charged the same as for late cancellation. In addition to the price for the time you stayed at the hotel, you will pay for an additional day. If you are staying at the hotel for an indefinite period and extend your stay by one day at a time, you should notify your departure by 12 noon the day before. Otherwise you will have to pay for an extra day. If the hotel can no longer accommodate you, you have the right to be informed by 12 noon the day before departure.

Hotel obligations and your own preferences
If the hotel cannot provide you with a room on arrival, as agreed, you have the right to be provided with an equivalent or better room within the hotel or in a hotel of an equivalent standard at no extra cost. The hotel is non-smoking. In case of violation of the smoking ban, the hotel has the right to charge the customer.

Payment
The hotel bill is payable when you receive it, usually on arrival at the hotel. We accept VISA, Mastercard. Tärnaby Fjällhotell reserves the right to change prices. Tärnaby Fjällhotell is cashless.
Do not leave luggage unattended in the lobby. The hotel has no obligation to store property that is of high value. The hotel has no strict liability for the property you keep in your hotel room.

Your own safety
Always find out where the emergency exits, alarm button and fire extinguisher are. Look for details in the information on the inside of the hotel room door.

General rules and cancellation policy for group, event, wedding and conference bookings according to the rules established by SHR.

1. no later than four weeks before the start of the event, the client must inform Tärnaby Fjällhotell of the number of participants and hotel and conference facilities.

2. No later than two weeks prior to the start of the event, the customer shall provide Tärnaby Fjällhotell with a list of participants with arrival and departure times. At the same time, the customer shall submit a program and information about the equipment and furnishings desired. This must also include times for meals. If there are requests for special arrangements, such as changed meal times, à la carte dinner, weddings or other activities, we are grateful if this is notified at least two weeks in advance.

3. In the event of cancellation later than four weeks before the event, the customer shall compensate Tärnaby Fjällhotell with 75% of the agreed price, to the extent that the premises could not be resold.

4. In the event of cancellation later than two weeks prior to the start of the event, the customer shall reimburse Tärnaby Fjällhotell in full for the agreed price, provided that the premises could not be resold.

5. If Tärnaby Fjällhotell has incurred special costs or expenses as a result of the cancellation or reduction, these shall be reimbursed in full by the customer.

6. the customer is liable to Tärnaby Fjällhotell for full payment of all costs under the agreement, even when these are ultimately to be paid by the participants individually.

7. If the costs of procuring or providing agreed goods and services increase as a result of increased taxes, devaluation, government decisions or comparable circumstances, Tärnaby Fjällhotell is entitled to charge a price supplement corresponding to the cost increase. Tärnaby Fjällhotell shall immediately inform the customer of the price supplement.

8. Strikes, lockouts, fires, power cuts, significant restrictions in deliveries or other circumstances beyond Tärnaby Fjällhotell's control entitle Tärnaby Fjällhotell to cancel the agreement without any obligation to pay damages.

9. Tärnaby Fjällhotell is fully liable to the customer for its obligations under the agreement.

10. As a rule, rooms booked can be occupied from around 15.00 on the first day.

11. Tärnaby Fjällhotell has full liquor rights, which means, among other things, that liquor brought to the hotel may only be consumed in hotel rooms. In other public areas of the hotel, Tärnaby Fjällhotell has a serving license and only drinks purchased at the hotel may be served. 

12. Tärnaby Fjällhotell reserves the right to change prices.

PRIVACY POLICY
PROCESSING OF PERSONAL DATA

At Tärnaby Fjällhotell, we process personal data for companies and guests who use any of our services. We protect your privacy and comply with applicable legislation at all times that aims to protect you as a private individual. Tärnaby Fjällhotell is the data controller for the processing of personal data on this website. Information on how to contact us can be found under the heading "contact us" at the top of the page.
"Personal data" means all information that can be directly or indirectly linked to a natural person alive today.

Tärnaby Fjällhotell uses personal data primarily to administer, provide, develop and maintain the services. Process your bookings, optimize your experience of the service(s) we offer and individualize communication with you. Please read this Privacy Policy carefully to understand how and for what purposes we process your personal data.
By providing your personal data to us and agreeing to the applicable terms and conditions, you consent to your personal data being processed as set out in this Privacy Policy. If the law requires a more specific consent from you, we will of course ask for such consent. If you add Personal Data about other persons, you are responsible for ensuring that Tärnaby Fjällhotell may also process that Personal Data in accordance with the applicable terms.

USE OF THE TÄRNABY FJÄLLHOTELL WEBSITE

By using our website, you accept that Tärnaby Fjällhotell actively collects, manages, stores and uses, and otherwise processes, your personal data in order for Tärnaby Fjällhotell and partner companies to be able to provide the products and services provided via the Tärnaby Fjällhotell website. For persons under the age of 18, the consent of a guardian is required for the registration and processing of personal data. By agreeing to these terms and conditions, you confirm that you are either over 18 years of age or that your guardian agrees that Hotel Havsbaden stores and handles your personal data in accordance with these terms and conditions. Tärnaby Fjällhotell reserves the right to have the consent verified.
Tärnaby Fjällhotell treats all personal data with the utmost care.

Tärnaby Fjällhotell may disclose Personal Data to third parties, such as the police or other authorities, if it concerns the investigation of a crime or if Tärnaby Fjällhotell is otherwise obliged to disclose such information by law or by decision of the authorities.

Through this Privacy Policy, you also consent to the use of data/registration information to identify you for marketing purposes. You also agree that such information may be disclosed to third parties for marketing purposes. Such disclosure of information will always be anonymized. You have the right, following a written application to Hotel Havsbaden, to receive information about what personal data is registered about you. You can ask for any incorrect personal data to be corrected. You can also ask for your personal data to be deleted. Such a request should be submitted to the hotel reception by sending an e-mail to reception@tarnabyfjallhotell.com

PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA

Tärnaby Fjällhotell collects Personal Data for various purposes. What Personal Data is collected and how it is collected depends on which Services you use.
We use Personal Data to
administer, provide, develop and maintain the Services,
process your bookings and orders of the Services,
contact you via e.g. SMS or e-mail or to notify you of your booking status or information related to your booking before, during and after your stay, misdiagnose your booking status or information related to your booking. SMS or email or to notify you of your booking status or information related to your booking before, during and after your stay,
diagnose errors, optimize technology and be able to contact you in case of problems with a booking or the performance of the Services,
analyze and improve the quality and experience of the Services, e.g. verify that your user account is not being used by others,
individualize communications with you regarding our Services e.g. by creating a profile for you and sending you offers that fit your profile as a user of our Services,
analyze statistics and user behavior regarding our Services,
increase your usefulness and experience of our Services in other ways we think you would appreciate, or
market services and products, directly or not, including behavioral marketing.
You have the right to request at any time and free of charge that we do not process your Personal Data for marketing purposes or to withdraw your consent to this. You can exercise this right by contacting us at the following address: reception@tarnabyfjallhotell,com
Please note, however, that even if consent is withdrawn, Tärnaby Fjällhotell may still have the right to process your personal data on other legal grounds, such as the fulfillment of a contract.

COLLECTION OF DATA WHEN BOOKING VIA AN ONLINE TRAVEL AGENCY (OTA)

When you book a hotel through an Online Travel Agency, such as Booking.com or hotels.com (digital partner), you provide them with your personal data. This personal data is the responsibility of and handled by each operator in accordance with their privacy policy.
When a booking is made through an OTA, they send certain personal data to the hotel to confirm that the booking has been made.
When you book through a travel agency, you provide your personal data to the travel agency yourself and consent to the travel agency processing it in its operations. The travel agency can therefore identify you, for example, using your booking reference number.
We are not responsible for the respective operators' handling of the personal data you have provided directly to them.

SENDING OUT INFORMATION

When you have made a booking with us, we use your personal data to send you a booking confirmation, important information about the upcoming stay and offers linked to the stay. Such mailings are sent to the e-mail address you provided when booking.
Before and during the stay, we may send out information via SMS or email to the mobile number/email address provided when booking. This may include information about rooms available for booking, current package offers or important information, etc.

E-COMMERCE SECURITY

We are the sole owners of the information collected on this site. Your personally identifiable information will not be sold, exchanged, transferred or shared with any other company, for any purpose, without your consent, except as necessary to fulfill a request and/or transfer, such as to ship an order.

INFORMATION PROTECTION

We take a variety of security measures to protect your personal data. We use advanced encryption methods (SSL encryption) to protect sensitive data transmitted over the internet. Only employees who are required to perform a specific job (e.g. booking, billing or customer service) are given access to personally identifiable information. All staff members have signed a confidentiality policy at the time of their employment contract. The computers/servers used to store personally identifiable information are stored in a secure environment.

Otherwise, the Distance and Doorstep Selling Act (2005:59) applies" in the booking conditions.

The Distance and Doorstep Selling Act (2005:59) can be found here:
https://www.riksdagen.se/sv/dokument-lagar/dokument/svensk-forfattningssamli
ng/lag-200559-om-distansavtal-och-avtal-utanfor_sfs-2005-59